Professional Summary
Adaptable and dedicated professional with a diverse background in healthcare, and data analytics. Experienced in patient care, technical support, and market research, with a genuine interest in using data to improve services and support better outcomes. Valued for a collaborative mindset, willingness to learn, and practical problem-solving approach. Currently looking for new opportunities that offer room to grow, build on existing strengths, and contribute in a positive, forward-thinking environment.
Work
Doha, Qatar, Qatar
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Summary
Managed patient experience and relations in a high-volume pediatric hospital, focusing on service quality, complaint resolution, and strategic initiatives.
Highlights
Ensured immediate assistance and upheld hospital compliance for diverse patient populations, enhancing service standards in a high-volume pediatric environment.
Facilitated clear, compassionate, and multilingual communication for patients and families, fostering inclusivity and understanding across diverse backgrounds.
Accurately logged and managed formal complaints using the RLDatix system, collaborating with relevant departments to resolve issues and improve patient satisfaction.
Conducted inpatient long-term care round surveys and managed inbound patient calls with precision, contributing to comprehensive patient feedback.
Partnered with clinical and administrative leaders on quality improvement initiatives, directly contributing to enhanced patient care outcomes.
Ras Al Khaimah, Ras Al Khaimah, United Arab Emirates
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Summary
Provided comprehensive administrative and operational support to the HR department, focusing on process efficiency, data integrity, and compliance.
Highlights
Managed company-wide HR calendar and scheduled critical internal meetings and events, streamlining coordination for HR Director and senior leadership.
Coordinated end-to-end new hire procedures, including orientation, documentation, and handbook administration for all new employees, ensuring smooth integration.
Administered and maintained accurate employee records in HRIS systems, ensuring data privacy compliance and efficient access for HR operations.
Assisted in payroll processing by verifying employee time and compensation details, contributing to timely and error-free payroll cycles.
Maintained and issued critical internal documentation (e.g., contracts, policy updates, leave records), flagging and resolving discrepancies to ensure compliance.
Education
University of Sunderland
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Bachelor of Arts (Honours)
Business and Human Resource Management
Languages
Urdu
English
Arabic
Skills
Patient Experience & Healthcare Operations
Patient Experience Management, Multilingual Communication, Complaint Management, Service Recovery, RLDatix, Quality Improvement Initiatives, Hospital Compliance, Stakeholder Engagement.
Data Analysis & Business Intelligence
Data Cleaning, Data Visualization, Dashboarding, Excel, Tableau, Predictive Modeling, Data Science Techniques, Exploratory Data Analysis (EDA), Python (Pandas, Matplotlib, Seaborn, scikit-learn), Logistic Regression, Business Conclusions, Actionable Insights.
Financial Analysis & Risk Management
Financial Analysis, ESG Strategy, Bloomberg Terminal, Credit Risk Assessment, Presentation Development, Market Analysis, Sector Analysis, Regulatory Developments, Macroeconomic Conditions, Credit Memorandum, Risk Mitigation Strategies, Sustainable Finance.
IT Service & Support
IT Service Desk Support, Incident Resolution, ITIL Framework, Ticketing Systems, Service Level Agreements (SLAs), Technical Troubleshooting, Network Connectivity.
Project & Process Management
Project Management, Process Improvement, Cross-functional Collaboration, Strategic Planning, Problem Solving, Coordination, Documentation Management, Compliance, Time Management, Multitasking.
Human Resources & Administration
HR Operations, Employee Records Management, HRIS Systems, Payroll Processing, Onboarding, Internal Documentation, Confidentiality.
Communication & Client Relations
Client Communication, Customer-Focused Approach, Market Research, Trading Strategy, Client Engagement, Stakeholder Communication, Professional Presentation.